No Point in Apologizing if You Can’t Admit You’re Wrong

Do you find it difficult to apologize when you’ve done something that hurts or offends someone? It isn’t easy to admit when you’re wrong. But you risk damaging your reputation and relationships if you don’t offer a sincere apology.

Hillary Clinton learned this the hard way when the media and public didn’t buy that she used her private email “for convenience” in government correspondence while she was Secretary of State.

Jon Stewart skewered her in this skit using portions of her press conference …Read more…

Does Style Trump Substance in a Presentation or Media Interview?

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Style vs. Substance

Style or substance? Is it your style that will make you a memorable speaker? Or is substance more important in a presentation or media interview?

There isn’t universal agreement, although both are essential qualities for leaders to express their authority and command of their topic.

Make it Look and Taste Good

A speech is like eating a meal in a 5-star restaurant. The food must be …Read more…

Managing Your Boss’ Impossible Expectations

It’s difficult to get a good night’s sleep when your boss, or client, is sending you emails at midnight and expecting an immediate response.Man asking to stop stay away from him

That may be a drastic example but it’s a situation that many executives confront every day. Can you say “No”?

Setting Boundaries

More than ever, you may be feeling that “enough is enough.” You want to carve out personal time for yourself. But you’re afraid to upset your boss or lose a client, so you go along to get along. …Read more…

When You Flub Your Response in an Instant Crisis

 When a crisis occurs, how can we communicate in today’s instant world?

When Richard Branson’s Virgin Galactic crashed, he immediately announced it on Twitter, and apologized in a news briefing thus getting in front of the story. crisi logoOn the other hand, Brian Williams’ exaggerated chopper story began on Facebook when someone on the actual chopper said Williams wasn’t on board. (So much for those who think they can hide bad news.) In either case, the stories spread swiftly through different channels soon after.

Branson’s response followed the basic rules of crisis management:

  • Get bad news out fast,
  • Don’t lie,
  • Acknowledge the problem,
  • Provide ongoing information and
  • Show sincere sympathy for those affected.

…Read more…