Did You Forget to Answer My Email or Were You Just Being Rude?

Netiquette word cloud with abstract backgroundWe’re all swamped with emails, but do you routinely ignore your business correspondence? Am I not important enough for you to respond in a timely manner, or do you just treat everyone rudely?

What’s Timely?

If you’re in the client service business, then it’s advisable to establish the ground rules for emails. Discuss an acceptable time frame with your client. A fairly common guideline is to answer by end of day. But suppose you’re working on a crisis. …Read more…

Will Heads Turn Toward You for the Wrong Reason?

Personal Branding on Red Puzzle on White Background.You must have experienced this. You’re walking down the aisle of a department store and someone passes you going in the opposite direction. She seems vaguely familiar.

Then it hits you. That was your client but you hardly recognized her without makeup and in ratty old jeans. She made the classic mistake of thinking it’s OK to disregard her personal brand while she’s not on official duty. …Read more…

It’s OK to Have an Accent as Long as You’re Not Faking It

America is a melting pot of people from just about every country in the world.Fake Genuine Signpost Means  Authentic or Faked Product Most newcomers learn English when they get here and, if they’re already adults, will almost always speak with an accent. There is nothing wrong with having an accent.

It’s important to articulate your words correctly, but an accent can actually make a speaker sound more interesting. Have you ever noticed that people with a British accent are often taken more seriously? Their accent gives them an air of authority and superior intelligence. …Read more…

Gone Fishing . . .

We all deserve some time off.

 

See you next week!