Body Language Speaks Louder Than Words

In previous blogs, we’ve talked about how important it is to use power words in a presentation or media interview. But your non-verbal language is much louder than words and speaks volumes about what you’re really thinking and feeling.

Body Language

Body Language

Most speakers don’t realize how transparent they are. Your body speaks for you, too – your gestures, your eyes, and the way you move. Your body language needs to be in sync with what you’re saying.

Stone Face

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How a Manicurist Nicked a Finger and Started a Crisis

The Brewing Crisis

The Brewing Crisis

True story: a manicurist in the beauty salon of a five-star hotel, part of a global chain, accidentally nicked a patron’s finger. She ignored the customer’s complaint because she thought the cut was too small to worry about.

Next, the customer reported the incident to the salon’s manager and then the hotel’s management. They, too, waived aside her complaint. …Read more…

Are You Sabotaging Your Presentations With an Out-of-Date Image?

If your business presentations are falling flat, then you may be ready for an image update. The term “business casual” has taken on new meaning. Originally, this term was defined as a sports jacket and pants with an open-neck shirt for men. For women, it was a crisp, professional looking blouse with pants or a skirt, topped with a jacket. …Read more…

All That Preparation and Your Product Demonstration Flopped

Woman Making a Banana SmoothieYour worst fear is happening, live and on air: the product you’re demonstrating doesn’t work. When it happens on TODAY, it’s more than a bit embarrassing and certainly diminishes the company’s product and brand.

You Can’t Slap it Together

It takes intricate planning for a product demonstration, or to prepare …Read more…