If You Lack Communication Skills You Can’t be an Effective Manager

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Becoming a manager

Many people are promoted to manager without knowing what it takes to be a manager. When companies cut budgets they often consider so-called “soft skills,” like management and communications training, to be expendable.

However, the truth is that this type of training could be more important to the success of a manager and his company than anything else.

Managers Must Learn to Communicate

Most new managers are more accustomed to receiving …Read more…

Is It Ever OK to Respond “No Comment” to a Reporter?

Yes, but not in those exact words.

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To comment or not to comment?

The conventional wisdom for media interviews is that you never say “no comment” when a reporter asks you a question you can’t or don’t want to answer.

You Must Answer the Question

Of course, you can’t give the reporter confidential company information, or comment during the quite period preceding an IPO. But you cannot ignore the question. You don’t want to use the words “no comment,” which is like waving a red flag. But many interview subjects think they can simply stonewall the reporter and bridge back to their key messages.

That is a big mistake. The reporter will think …Read more…

If the Audience Isn’t Ready for Your Message Look Out for the Tomatoes

You’ve probably never been on the receiving end of rotten tomatoes thrown at you by a hostile audience. But most presenters have had the unfortunate experience of starting to speak and sensing the audience’s hostility. It’s palpable. So do you ignore it and just push ahead with your presentation?

Timing is Crucial

Timing is Crucial

Timing is Crucial

If you’re ever in a situation where you know you’re losing your audience by their body language and lack of responsiveness, it’s pointless to keep going with the presentation you had planned.

Some time ago I had that kind of experience. We were asked to present to a group of Brazilians who were in the U.S. for a conference. The audience of some 200 business executives was sitting there with their arms crossed, grim faced and obviously not the slightest bit interested. …Read more…

Be Your Authentic Self When Speaking on an Internal Employee Video

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Be Your Authentic Self

Your personal appearance, advance preparation and strong talking points are key when you’re delivering a presentation or meeting with a reporter.

These things are just as important when you’re giving a presentation in an internal video to your company’s employees. The key is to be authentic. Believe it or not, this is not as easy as it sounds.

If you’re new to presenting, be your authentic self and not an imitation of someone you happen to admire as a speaker. You want employees to believe in you and what you have to say. Also, remember that many people who will see the video already know you and you don’t want them to say, “what happened to Bill? That’s not the same guy I had lunch with yesterday!” …Read more…