How a Manicurist Nicked a Finger and Started a Crisis

The Brewing Crisis

The Brewing Crisis

True story: a manicurist in the beauty salon of a five-star hotel, part of a global chain, accidentally nicked a patron’s finger. She ignored the customer’s complaint because she thought the cut was too small to worry about.

Next, the customer reported the incident to the salon’s manager and then the hotel’s management. They, too, waived aside her complaint. …Read more…

NBC News Creates a Communications Crisis in Firing David Gregory

BusinessmanWell, NBC has done it again. Network executives were underhanded and devious in the public firing of David Gregory as the host of Meet the Press just as they were in bouncing Ann Curry from the TODAY show.

Chuck Todd, another former NBC White House correspondent, will replace Gregory.

A Brewing Crisis

As you might expect, the media jumped on the news and pummeled NBC, turning the firing into a major …Read more…