Effective Crisis Management Means Sweating the Small Stuff

The phone rings and you pick it up to answer the call you never want to get. Your organization has a full-blown Instant Crisis.

Crisis Communications

There is the danger of permanently damaging your brand if you don’t manage the crisis communications effectively. Every company should research and understand the threats its faces and plan accordingly.

Emergency Response Plan

Your organization should have an emergency response plan in place for the three crises that occur most often – the Instant Crisis, an Act of God, and a Brewing Crisis. The plan must include crisis communications. No matter the crisis, it’s essential to be on top of every detail by sweating the small stuff that can come back to bite you if not handled correctly. …Read more…

What Does it Mean to be “Presidential”?

At least a dozen Republican presidential hopefuls and several Democrats have jumped into the 2016 Presidential race. manager prsentiert gute neuigkeitenThe election is many months away so candidates have a long time to prove that they’re Presidential material, and avoid damaging public gaffes.

But what does it actually mean to be Presidential? …Read more…

When You Flub Your Response in an Instant Crisis

 When a crisis occurs, how can we communicate in today’s instant world?

When Richard Branson’s Virgin Galactic crashed, he immediately announced it on Twitter, and apologized in a news briefing thus getting in front of the story. crisi logoOn the other hand, Brian Williams’ exaggerated chopper story began on Facebook when someone on the actual chopper said Williams wasn’t on board. (So much for those who think they can hide bad news.) In either case, the stories spread swiftly through different channels soon after.

Branson’s response followed the basic rules of crisis management:

  • Get bad news out fast,
  • Don’t lie,
  • Acknowledge the problem,
  • Provide ongoing information and
  • Show sincere sympathy for those affected.

…Read more…

NBC News Creates a Communications Crisis in Firing David Gregory

BusinessmanWell, NBC has done it again. Network executives were underhanded and devious in the public firing of David Gregory as the host of Meet the Press just as they were in bouncing Ann Curry from the TODAY show.

Chuck Todd, another former NBC White House correspondent, will replace Gregory.

A Brewing Crisis

As you might expect, the media jumped on the news and pummeled NBC, turning the firing into a major …Read more…