Whatever Happened to Sunday? Welcome to a Life Without Downtime

3d man onlineYou may remember when department stores were closed on Sunday and only opened one night a week for shoppers who worked. Or, you may recall how you enjoyed the luxury of life without email.

Tuning Out

Millions of people will observe two major religious holidays in about five weeks – Easter and Passover. If you are one of them, be honest. Will you turn off your smart phone and ignore the never-ending stream of email? If you don’t, then you’re also among the millions who have been sucked into …Read more…

Did You Forget to Answer My Email or Were You Just Being Rude?

Netiquette word cloud with abstract backgroundWe’re all swamped with emails, but do you routinely ignore your business correspondence? Am I not important enough for you to respond in a timely manner, or do you just treat everyone rudely?

What’s Timely?

If you’re in the client service business, then it’s advisable to establish the ground rules for emails. Discuss an acceptable time frame with your client. A fairly common guideline is to answer by end of day. But suppose you’re working on a crisis. …Read more…