Did You Forget to Answer My Email or Were You Just Being Rude?

Netiquette word cloud with abstract backgroundWe’re all swamped with emails, but do you routinely ignore your business correspondence? Am I not important enough for you to respond in a timely manner, or do you just treat everyone rudely?

What’s Timely?

If you’re in the client service business, then it’s advisable to establish the ground rules for emails. Discuss an acceptable time frame with your client. A fairly common guideline is to answer by end of day. But suppose you’re working on a crisis. …Read more…

Whatever Happened to Sunday? Welcome to a Life Without Downtime

3d man onlineYou may remember when department stores were closed on Sunday and only open one night a week for shoppers who worked. Or, you may recall how you enjoyed the luxury of life without email.

Tuning Out

Millions of people observed two major religious holidays last week – Easter and Passover. If you were one of them, be honest. Did you turn off your smart phone and ignore the never-ending stream of email? If you didn’t, then you’re also among the millions who have been sucked into …Read more…