Giving Praise to Inspire Your Staff to Greatness

“There are two things people want more than sex and money… recognition and praise” — Mary Kay AshThumbs Up and a Well Done! on a blackboard 

Mary Kay Ash established the global Mary Kay® direct-sales cosmetic business in 1963 with $5,000 and the help of her 20-year-old son. Today it is a $2 billion company.

Mary Kay built the foundation of her business on the Golden Rule. She advocated, …Read more…

No Point in Apologizing if You Can’t Admit You’re Wrong

Do you find it difficult to apologize when you’ve done something that hurts or offends someone? It isn’t easy to admit when you’re wrong. But you risk damaging your reputation and relationships if you don’t offer a sincere apology.

Hillary Clinton learned this the hard way when the media and public didn’t buy that she used her private email “for convenience” in government correspondence while she was Secretary of State.

Jon Stewart skewered her in this skit using portions of her press conference …Read more…

Brush Up on Your Small Talk if You Want to Land That Dream Job

Bloomberg SurveyCommunication skills and the ability to engage in “small talk” is the #1 asset for job candidates according to a survey conducted by BloombergBusiness. That’s also sound advice for working executives and those who want to advance in their organizations.

Small Talk is an Ice Breaker

The next two most important assets cited in the study are analytical skills and the ability to work collaboratively. It’s not surprising that communication skills and small talk are essential to working collaboratively.

Small talk isn’t a waste of time. It plays an important role in establishing an emotional connection in one-on-one conversations and also among team members. Individuals can feel each other out before beginning a substantive discussion. …Read more…

Does Style Trump Substance in a Presentation or Media Interview?

Style or substance? Is it your style that will make you a memorable speaker? Or is substance more important in a presentation or media interview?

There isn’t universal agreement, although both are essential qualities for leaders to express their authority and command of their topic.

Make it Look and Taste Good

A speech is like eating a meal in a 5-star restaurant. The food must be …Read more…