When You Know It’s Time to Walk Away From a Difficult Situation

Know When to Walk Away advice on a cork notice board Do you find you’re not sleeping at night? Are you taking aspirins to relieve your splitting headaches? Have you complained to your friends about your “client from hell?”

These are signals that something isn’t right.

Taking Stock

If you answered “yes” to any of these questions, then it’s time to re-examine your client relationship and decide if you need to walk away. No one says it will be easy. …Read more…

Gone Fishing . . .

We all deserve some time off!

We all deserve some time off.

 

See you next week!

…Read more…

How to Recover When a Spokesperson Tarnishes Your Brand

Did you catch the video of the Chevrolet zone manager’s presentation of the MVP award to San Francisco Giants’ pitcher Madison Bumgarner after his spectacular win in the 2014 World Series final?

Rikk Wilde, the designated spokesperson, became the butt of a lot of criticism and Chevy’s brand was tarnished – for about 24 hours. Then the Chevrolet PR and ad people decided to make lemonade out of a lemon and jumped all over the giant blooper in advertising and social media.

Here’s the presentation that had everyone talking and what Chevy did about it.

  …Read more…

In a Crisis, Emotions Are as Important as the Words

Survival concept, business man with gas mask isolated on whiteWhen a crisis hits, people don’t actually hear the words of reassurance. They listen with their emotions. Health officials repeatedly explained to the public that you can only become infected with the Ebola virus through direct contact with bodily fluids.

But polls reveal that a majority of Americans fear they can catch the virus through incidental contact and have little confidence in their government’s ability to manage the crisis. …Read more…