In a Crisis, Emotions Are as Important as the Words

Survival gearWhen a crisis hits, individuals don’t really hear the words of reassurance. They tune in with their feelings. Health authorities repeatedly explained to the public that you can only get contaminated with the Ebola virus through direct contact with bodily fluids.

But surveys uncovered that a greater part of Americans feared they can get the infection through incidental contact and have little trust in their government’s capacity to deal with the crisis. …Read more…

You Can’t Rush the Chicken and Undercook the Training

chicken with cutlery and chef's hat“Ripeness is all”…William Shakespeare

It happens often. The phone rings, and on the other end is a panicked voice asking for an appointment for speaker training right away. “When are you speaking?” we ask. “Next May,” he replies (over six months from now).

Don’t Rush the Chicken

Training is like cooking a chicken – take it out too soon and it’s raw and not ready to eat. You can’t rush the chicken, just like you can’t rush the training. The process works smoothly when …Read more…

Don’t Bother With Apologies If You’re Always Late or Longwinded

Some people are always late. Business woman showing the time on her wrist watch.They usually offer an excuse like “I missed the train” or “I was stuck on a phone call with a friend.” But after a while these excuses grow old. They could have made more time to get to the station or called the friend back later.

Observe the Guidelines

It’s not only being late for meetings, but includes speakers ignoring time guidelines. We were reminded of this when former Yankees manager Joe Torres was inducted into the Baseball Hall of Fame. …Read more…