Why the Reporter Didn’t Quote You — or Your Client

Why wasn't I quoted?

Why wasn’t I quoted?

Nothing is worse than picking up the phone and hearing an irate client on the other end of the line asking, “Why wasn’t I quoted? Why did I waste my time talking to John Jones? How come you didn’t make sure I was included in the story?”

You’re lucky if you’ve never experienced that sinking feeling in your gut because you, or your client, weren’t quoted in a story after a media interview.

Definitely not a fun experience! …Read more…

When You’re Smiling, the Whole World Smiles With You

"Smile when you're presenting"

Smile when you’re presenting

The famous lyrics from the song “When You’re Smiling” were closely identified with iconic jazz singer and trumpeter Louis Armstrong, whose own smile lit up a room.

You can learn a lot from that song about the power of smiling in your personal and business life.

If you smile during a presentation, your audience will smile with you. If you smile when meeting someone new, you’ve already started to build rapport. It’s almost impossible to feel bad when you’re smiling. …Read more…

How to Write an Impromptu Speech

Writing an impromptu speech isn’t a non sequitur, though it may seem contradictory.

Impromptu Speech

Improptu Speech

While you don’t have time to write down your thoughts if you’re called on to say something extemporaneously, you do want to make a positive impression.

The secret is to prepare in advance so you’re ready with your “impromptu” remarks.

Tell Me About Yourself

“Tell me about yourself” is one of the questions that people fear the most. It’s usually the first “surprise” question you’ll get in a job interview, or when meeting a prospective client in a new business pitch…or even in a media interview. Don’t start sweating. Instead, take a breath and then respond with the key points you had prepared in advance because you expected that opener. …Read more…

Communicating With People Who Speak a Different Language

There are certain words we can’t pronounce – even in our own language.  Who hasn’t at one time or another stumbled over “synthesize” or “irrevocably?”

So when you’re delivering a presentation or preparing for a media interview, be sure to practice out loud and replace those tongue twisters to improve your communication skills. You have many words to choose from with the same meaning.

A Different Story

Communication skills for foreign language speakers

More than a mangled language?

But it’s a different story when you’re communicating with an individual or an audience comprised of people who speak a different language. Words have different meanings. And the gestures that you feel are perfectly acceptable may be considered offensive.

What works in one culture doesn’t work in another. America is a nation of immigrants so we are accustomed to hearing many languages and accents. We’re often in awe of visitors who can speak not one, but two or three languages. …Read more…