Daring to Say “No” Without Ending a Client Relationship

Say no to a client?

Say no to a client?

Sometimes it’s just easier to give in and say “yes,” even when you believe you should be saying “no.” That’s certainly the case when your child is pestering you for another piece of candy in a quiet movie theater — or, when everyone in a group is ready to move on except you. You give in when nothing very serious is at stake.

Take a Stand

But it’s a different matter when your principles are involved, or your time and money are at stake. Then you’ve got to take a stand. It’s how …Read more…

Your Presentation is About More than Just the Words You Use

Words, Pictures, ActionsThink about it. There are only three forms of communications: words, pictures and actions and how you combine them.

When you’re giving a presentation, or counseling an employee, the words you use are important. But it’s your facial expression and body movements that can convey so much more meaning. They make you a commanding presence and memorable speaker. …Read more…

How Betty Friedan Made Being Assertive (Not Aggressive) OK

It hardly seems possible that 50 years have passed since the publication of Betty Friedan’s groundbreaking book “The Feminine Mystique” in February, 1963.

She made it OK for women to be more assertive in the workplace at a time when companies still ran separate employment ads for women and men. Sure, how things have changed – but maybe not so much as we think.

Aggressive vs. Assertive

Many women – and let’s not leave out men – have issues to this day with being assertive in business. In male dominated industries assertive women are still seen as being “pushy,” while men who assert themselves are viewed as having leadership qualities. …Read more…

Will Your “Tells” Derail Your Presentation or Media Interview?

Even after almost 60 years, political pundits still talk about the “tells” that derailed Richard Nixon’s bid for the Presidency in 1960.

“Tells” are subtle changes in a person’s behavior or demeanor that are dead giveaways that the person is nervous and uncomfortable during a presentation or media interview. If you’ve ever watched The World Series of Poker on TV, then you know about the “tells” that expose the strength or weakness of a player’s hand.

See if you can spot the “tells” in just the first two minutes of this first ever televised Presidential debate, between Richard Nixon and John F. Kennedy.

…Read more…