Body Language Speaks Louder Than Words

In previous blogs, we’ve talked about how important it is to use power words in a presentation or media interview. But your non-verbal language is much louder than words and speaks volumes about what you’re really thinking and feeling.

Body Language

Body Language

Most speakers don’t realize how transparent they are. Your body speaks for you, too – your gestures, your eyes, and the way you move. Your body language needs to be in sync with what you’re saying.
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You’ve Lost Your Audience – Now What?

You’re feeling good, you’re well prepared, the room set up is just right, and you’ve launched into your presentation. BoringAudienceThen your heart sinks. You can feel the negative vibes coming from the audience.

They’ve tuned out. …Read more…

When You Learn Your Employee is an Alcoholic

Alcoholic woman carrying a bottle of liquerIt’s not only disheartening but also disruptive when you learn one of your staff members has a drinking problem. Just this past week, a business colleague had a very upsetting experience that almost lost her a client. She called us in frustration because she didn’t know what to say to her employee.

Don’t Become an Enabler

She said that she finally accepted this employee couldn’t control his drinking. Let’s not mince words; she’s pretty certain that he’s an alcoholic. He had gradually been taking longer and longer lunches and often came back to the office …Read more…

In a Crisis, Emotions Are as Important as the Words

Survival concept, business man with gas mask isolated on whiteWhen a crisis hits, people don’t actually hear the words of reassurance. They listen with their emotions. Health officials repeatedly explained to the public that you can only become infected with the Ebola virus through direct contact with bodily fluids.

But polls reveal that a majority of Americans fear they can catch the virus through incidental contact and have little confidence in their government’s ability to manage the crisis. …Read more…