Without Communication Skills You Can’t be an Effective Manager

Becoming a manager

Becoming a manager

Many individuals are elevated to manager without knowing what it takes to be a manager. When organizations cut budgets they frequently consider alleged “soft skills,” like management and communications training, to be expendable.

However, the truth is that this type of training could be more essential to the success of a manager and his organization than anything else. …Read more…

Brush Up on Your Small Talk if You Want to Land That Dream Job

Bloomberg SurveyCommunication skills and the ability to engage in “small talk” is the #1 asset for job candidates according to a survey conducted by BloombergBusiness. That’s also sound advice for working executives and those who want to advance in their organizations.

Small Talk is an Ice Breaker

The next two most important assets cited in the study are analytical skills and the ability to work collaboratively. It’s not surprising that communication skills and small talk are essential to working collaboratively.

Small talk isn’t a waste of time. It plays an important role in establishing an emotional connection in one-on-one conversations and also among team members. Individuals can feel each other out before beginning a substantive discussion. …Read more…

When You Learn Your Employee is an Alcoholic

Alcoholic woman carrying a bottle of liquerIt’s not only disheartening but also disruptive when you learn one of your staff members has a drinking problem. Just this past week, a business colleague had a very upsetting experience that almost lost her a client. She called us in frustration because she didn’t know what to say to her employee.

Don’t Become an Enabler

She said that she finally accepted this employee couldn’t control his drinking. Let’s not mince words; she’s pretty certain that he’s an alcoholic. He had gradually been taking longer and longer lunches and often came back to the office …Read more…

What is That Elusive Something Known as “Executive Presence?”

Executive presence requires gravitas, appearance and communications

Executive Presence?

As former United States Supreme Court Justice Potter Stewart said when he couldn’t find words to describe obscenity in a film, “I know it when I see it.”

That’s how you feel when you’re in the presence of someone with “executive presence.” You can’t describe it; you just know it when you see it.

What is Executive Presence?

Author Sylvia Ann Hewlett in her book Executive Presence: The Missing Link Between Merit and Success has “cracked the code,” as she calls it. …Read more…