You Know It’s Time to Walk Away From a Difficult Situation

Know When to Walk Away advice on a cork notice board Do you find you’re not sleeping at night? Are you taking aspirins to relieve your splitting headaches? Have you complained to your friends about your “client from hell?”

These are signals that something isn’t right.

Taking Stock

If you answered “yes” to any of these questions, then it’s time to re-examine your client relationship and decide if you need to walk away. No one says it will be easy. …Read more…

Whatever Happened to Sunday? Welcome to a Life Without Downtime

3d man onlineYou may remember when department stores were closed on Sunday and only opened one night a week for shoppers who worked. Or, you may recall how you enjoyed the luxury of life without email.

Tuning Out

Millions of people will observe two major religious holidays in about five weeks – Easter and Passover. If you are one of them, be honest. Will you turn off your smart phone and ignore the never-ending stream of email? If you don’t, then you’re also among the millions who have been sucked into …Read more…

How a Manicurist Nicked a Finger and Started a Crisis

The Brewing Crisis

The Brewing Crisis

True story: a manicurist in the beauty salon of a five-star hotel, part of a global chain, accidentally nicked a patron’s finger. She ignored the customer’s complaint because she thought the cut was too small to worry about.

Next, the customer reported the incident to the salon’s manager and then the hotel’s management. They, too, waived aside her complaint. …Read more…

Crisis Communications When an “Act of God” Strikes

Act of God Crisis

Act of God Crisis

What do you do when, through no fault of your organization, an Act of God causes a crisis that harms your employees or your customers?

When Hurricane Irene wreaked havoc along the Atlantic Coast a couple of summers back,  people coped with the horrific aftermath for months. Utility companies faced a barrage of criticism for their handling of power outages that lasted for days and weeks for thousands of customers. …Read more…