What Does it Say About You When You’re Always Late?

Mad HatterIt’s unfortunate that the first headlines about the then new Mayor of New York City, Bill de Blasio, were about his chronic lateness and not about his plan for The City.

Hizzoner has been timed from 15 minutes to 90 minutes late to news conferences, community events and even his appearance before the state council. His routine lateness has not charmed him to the media, who are generally stuck in a small room at City Corridor sitting tight for him to show up for press conferences. …Read more…

Can You Go Directly to the Senior Client Without Stepping on Toes?*

Whenever I give advice, it’s always helpful if I’ve personally experienced the problem. So let me tell you a story about what happened to me.

Who’s in Charge?

I was asked to coach a high-ranking executive at a major financial services firm who was scheduled to speak Walking on Eggshellson a panel at a prestigious industry conference. On the day I flew in to work with Joan, I learned that neither the PR Department nor the speaker had received any information from the conference organizers.

Needless to say, this was not great timing for a coaching session and led to a lot of unnecessary tension. Because Joan was so senior, a “team” of assistants felt they had to get involved with the briefing and arrangements. Too many people were giving directions and no one was in charge. …Read more…

When You Make a Toast Keep it Short and Not About You

Holidays used to mean celebrations. Thanksgiving, Chanukah, Christmas, New Years and Kwanzaa all meant parties in pre-Pandemic days. Now, most parties have to go virtual if they are going to happen at all.

Parties frequently mean toasts. Toasts will still be part of most virtual parties. So what if you’re asked to make a toast to celebrate any occasion?

It’s Not About You

A toast is a mini speech, so prepare for it just like you would get ready for a presentation at work. Many people avoid giving toasts because they dislike speaking in public. It’s nerve wracking to summarize your best wishes in two minutes. It will be easier if you speak from the heart. …Read more…

Does it Matter Where You Sit as Long as You Have a Seat at the Table?

Lunch and evening gatherings were a staple of building customer relationships in pre-pandemic days. But, they aren’t generally a good time for the host. So as we cast an eye toward post-pandemic days it is propitious to remind ourselves how to create and host successful business gatherings.

Whom do you sit where? In the event that you welcome the CEO, do you seat him close to his wife or next to you? All things considered, you want to get closer to the CEO if your diligent effort getting to him your event has really paid off. Is there a hierarchy in the seating arrangements? …Read more…