Giving Praise to Inspire Your Staff to Greatness

“There are two things people want more than sex and money… recognition and praise” — Mary Kay AshThumbs Up and a Well Done! on a blackboard 

Mary Kay Ash established the global Mary Kay® direct-sales cosmetic business in 1963 with $5,000 and the help of her 20-year-old son. Today it is a $3.5 billion company.

Mary Kay built the foundation of her business on the Golden Rule. She advocated, …Read more…

No Point in Apologizing if You Can’t Admit You’re Wrong

Do you find it difficult to apologize when you’ve done something that hurts or offends someone? It isn’t easy to admit when you’re wrong. But you risk damaging your reputation and relationships if you don’t offer a sincere apology.

Hillary Clinton learned this the hard way when the media and public didn’t buy that she used her private email “for convenience” in government correspondence while she was Secretary of State.

Jon Stewart skewered her in this skit using portions of her press conference …Read more…

When You Know It’s Time to Walk Away From a Difficult Situation

Know When to Walk Away advice on a cork notice board Do you find you’re not sleeping at night? Are you taking aspirins to relieve your splitting headaches? Have you complained to your friends about your “client from hell?”

These are signals that something isn’t right.

Taking Stock

If you answered “yes” to any of these questions, then it’s time to re-examine your client relationship and decide if you need to walk away. No one says it will be easy. …Read more…

Did I Waste My Time Attending That “Mandatory” Staff Meeting?

“Another hour of my time wasted,” you think, as you’re leaving yet another meeting that went nowhere.stop wasting time” That’s very often what staff members think when their leader doesn’t take charge of a meeting (virtual or face-to-face) that he scheduled.

If you are that leader, you need to set the agenda and give clear instructions before the meeting – what people should do to prepare and what outcomes are expected. Participants will end up frustrated when they don’t know what the next steps are. …Read more…